Monday, June 9, 2014 10:00-16:00

TBD Istanbul Branch Training Hall

 Definition of Education

The course provides an overview of all ITIL related modules. After taking this training, the participant can decide whether other more detailed trainings are suitable for him/her.

Who Should Attend

Those who want to have a general idea about ITIL and gain a general perspective

  • People involved in IT Management
  • IT operating teams
  • IT consultants
  • Project Managers
  • Process Consultants

Purpose of the Training

The aim of the training is to provide an overview of ITIL and IT Service management. It is aimed to provide introductory level information about all modules of the service cycle.

Duration of Training

The duration of the training is 1 day.


There are no prerequisites for the training.

Education Agenda

  • What is the IT Service Management Concept? What does it mean to be customer and service oriented?
  • What is ITIL? ITIL History.
  • Introducing the service cycle structure
  • Definition, objectives and business value of the Service Strategy module
  • Introduction of the Service Design module, its objectives and the value it adds to the business
  • Introduction of the Service Transition module, its objectives and the value it adds to the business
  • Introduction of the Service Operation module, its objectives and the value it brings to the business
  • Introduction of the continuous improvement module, its objectives and the value it adds to the business
  • Relationships of ITIL with COBIT and ISO 20000

Training Materials

Training materials are available in Turkish.


As the number of participants is limited, advance registration is required.

A certificate of participation is presented at the end of the program. TBD Istanbul reserves the right to change the training venue or instructor, cancel or postpone the program when necessary.

Member Participation Donation Fee 50 TL, Non-Member Participation Donation Fee 100 TL

Account Information for Payment

Account Name: Turkish Informatics Association Istanbul Branch

Türkiye İş Bankası Hasanpaşa Branch 1166 - 0343544

IBAN No: TR180006400000111660343544

Application and Training Location

TBD Istanbul Tel: 0216 337 70 41 Fax: 0216 337 70 09 e-mail: [email protected]

Address Caferaga Mahallesi Gn. Asım Gündüz Caddesi (Bahariye Caddesi) Adliye Palas Apartment No:72 Floor:1 Apartment:1 Kadıköy Istanbul

Turkey Bilisim Association Membership Requirements

Membership Application Form, Two photos, 60 TL annual membership fee


Tansel Kıyıcı was born in Istanbul in 1966. He graduated from Beşiktaş Atatürk High School in 1983. He received his Electronics and Communication Engineer degree from Istanbul Technical University in 1987 and his Electrical and Electronics Engineer degree from Boğaziçi University in 1990. Tansel Kıyıcı started his career at STFA Savronik Defense Electronics in 1990. After completing his military service in the General Staff, he worked as Telecommunication Technical Support Manager at Bilpa, the Information Processing Company of Yapı Kredi Bank. In 1996, he joined Verinet, the Satellite Services company of Çukurova Group. In 1997, he was appointed as Operations Manager at SITA, the company with the largest network in the world, and worked as Customer Services Manager at Equant (now Orange Business Services), a member of the same group, between 2000 and 2003. During this period, he was responsible for companies such as THY in Turkey and Jordan Airways abroad. After that, he joined Borusan Telekom (now Vodafone Net) and worked in various management positions. After serving as Customer Relations Manager at Borusan Telekom, where he successfully applied his international customer management experience, he was appointed as Operations Manager. In 2008, he was appointed as Assistant General Manager of Operations responsible for Customer Operations, Network and IT. During his professional career at Borusan Telekom, he took various roles in 6 Sigma Expert Green Belt and Black Belt projects. In one of the projects he participated in, he took part as Project Sponsor in the implementation of ITIL processes at Borusan Telekom, while at the same time, as Process Owner, he continued to work to ensure that all processes became ITIL compliant in the process after the project was implemented. After leaving Borusan Telekom in December 2009, he joined Aneltech. His first task at Aneltech was to ensure that the Applications and Services Business Unit achieved sustainable profitability. As responsible for Service Operations and Projects at Aneltech, his role was to ensure that all national and international projects were completed on time and within budget. In December 2011, Tansel Kıyıcı left his position at Aneltech and joined ProcessPark as Managing Partner and Consultant. His first important task at ProcessPark was to make ProcessPark an accredited Training Center and Examination Center. As the first and only accredited trainer in Turkey on Cobit 5, Mr. Kıyıcı continues his role at ProcessPark as a senior consultant and COBIT/ITIL trainer.

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