ITIL V3 FOUNDATION TRAINING AND EXAM
ITIL V3 FOUNDATION TRAINING AND EXAM
Accredited Certified ITIL Foundation Training and Exam
December 19-21, 2011, 09:00-18:00 (3 Full Days)
The aim of the ITIL Foundation certificate in IT Service Management is to certify that the participant has acquired the knowledge of ITIL terminology, structure and basic concepts about Service Management and understands the basic principles of ITIL practices. Each student attending the training will be granted free access to Educore University distance learning system. Pre-course reading documents (prestudy) and end-of-course mock exams will also be available in the LMS environment. At the end of the training, all participants will receive ITIL V3 Introduction Book, Mock Exam and Certificate of Attendance. There will also be an accredited ITIL V3 Foundation exam at the end of the training. The exam is optional and paid.
Education Program Content
- 1. ITIL Basics
- 2. Inception, Development and Management
- 3. Five Basic Books
- 4. Service Management Practices
- 5. Basic Terms and Definitions
- 6. ITIL v3 Core Principles and Models
- 7. Service Strategy
- 8. Service Design
- 9. Service Transformation
- 10. Service Operation
- 11. Continuous Service Improvement
- 12. ITIL v3 Processes
- 13. Service Strategy
- 14. Service Design
- 15. Service Transformation
- 16. Service Operation
- 17. Continuous Service Management
- 18. Functions
- 19. Roles and Responsibilities
- 20. Technology and Structure
- 21. ITIL® Competence Schema
- 22. Sample Exam
Who should participate
Company Managers, Quality Managers, Risk Managers, Audit Committee Members, Information Technology Managers, Project Managers, Software Development Managers, IT Service Managers, IT Specialists, Internal Audit Specialists
Why a Unique Education
Educore is the only Turkish organization accredited by People Cert. You can confirm the accreditation of Educore, the only Turkish company authorized to provide accredited ITIL trainings in Turkey, at www.educore.com.tr. Please inquire about this accreditation for other ITIL Foundation trainings.
It is an accredited training based on the disciplines of Total Quality Management supported and in-depth IT knowledge and executive development programs by showing participants how the use of unique IT Service Management tools accelerates the transfer of information in business processes.
Participation and Application
For more information and to make a reservation by phone :
Istanbul Phone: +90 216 348 26 73
Ankara Phone: +90 312 295 62 33
TBD Istanbul Branch Phone : +90 216 337 70 41
Email: [email protected]; [email protected]
The trainings will be held at Educore Education Center, Istanbul Kadıköy Branch. Please contact us to participate in the sessions or the full course.
Education Location: Educore Training Center, Karakolhane Cad. Duatepe Sk. 38/2 Kadıköy, Istanbul
ABOUT THE TRAINER
ERMAN TAŞKIN
His career in the IT sector started 11 years ago with software development and continued with consultancy and auditing in IT Service Management, IT Management, GRC and Information Security Management. As a trainer, consultant and auditor, he has participated in dozens of corporate projects on ITIL, ISO 20000, ISO 27001, BS 25999 and COBIT in various public and private sector institutions in Turkey and abroad. He worked as an Auditor at IBTECH and took part in COBIT, SOX, ISO 27001, ISO 20000 and CMMI projects for Finansbank IT and IBTECH. As an IRCA approved lead auditor in ISO 27001, ISO 20000, ISO 9001, he has taken part in the audits of 85 organizations as an auditor in 6 certification bodies. He has successfully passed CISA, ITIL Service Manager, ITIL Foundation, COBIT Foundation, CCNA, MCPD, ISO 27001 Lead Auditor, ISO 20000 Lead Auditor, ISO 20000 ITSMF Auditor, PMP trainings and exams. He graduated from ITU Aerospace Engineering and completed his Master's Degree in Business Administration. Erman Taşkın, who is an accredited trainer in all ITIL, Expert, Auditor and Consultant series trainings, has four publications on Information Technology Management, Information Technology Service Management, GRC, Business Continuity Management. He is also the chairman of IGRCI International GRC Institute and the chairman of ISO International Standards Institute Turkey Information Technology Mirror Committee.
